The question that
empties the cart.
Will it fit? Is it in stock in my size? When would it arrive? Every unanswered question is a closed tab, and the answer was already sitting in your catalogue. An AI agent for online shops answers from your live catalogue: size, stock, delivery, returns, while the visitor is still on the product page.
Book a demoWhat an AI chatbot for online shops answers at the last second
- Will this fit if I normally wear M?Sizing is the number one reason for returns.
- Is it back in stock in navy?Live catalogue, not last week’s page.
- When would it arrive if I order now?Depends on destination and stock.
One conversation, two outcomes
On the left, a shopper hesitating at 22:38. On the right, what your team learns from it.
- Product
- Usual size
- Colour
- Stock
- Ship today
- Concern
Your team sees the hesitation, not just the order. Including the ones who did not buy.
Where an AI agent for online shops stops and fetches a person
- Sizing and fitFrom your own size guide
- Live stock and variantsWhat is actually available
- Shipping and returnsCut-offs, costs, windows
- Any languageReplies in the one they wrote in
- Refunds outside policyA person decides
- A damaged or wrong itemStraight to support
- Anything about payment dataNever handled in chat
- Wholesale or bulkPassed to sales
Why this is an agent, not just an ecommerce chatbot
An ecommerce chatbot recites the size guide. This agent reads the product page the visitor is on, checks the variant in live stock, and records the hesitation, so you learn why the cart was abandoned, not only that it was.
Chatbot or agent? The difference in practiceThe one deployment we can show numbers for
It is not from this industry, and implying otherwise would be a bad way to start. The client is a cross-border document services firm that has asked us not to use its name yet — a different trade with the same shape of problem, where every enquiry needs five to fifteen minutes of clarifying before anyone can quote. In its first month live the agent handled 500 conversations, filed 500 structured leads, escalated to a human zero times, and gave back roughly 80 hours of specialist time. 49% of those conversations started outside working hours.
Read the numbers in fullQuestions shops ask us
Does it know my live stock?
When your catalogue is connected, yes. Otherwise it answers from your published pages and never invents availability.
Will it push products?
Only where it helps. It reads the page the visitor is on and stays inside the same range.
Does it work on Shopify or WooCommerce?
Yes. One script tag, and the catalogue connects through your existing feed or API.
What does an AI chatbot for an online shop cost?
A flat monthly fee, not a price per conversation. A good month never costs you more. We quote it on the demo, once we know your catalogue size and the channels you want.
How long until it is live on our store?
An afternoon. One script tag on the storefront, your catalogue connected, and you approve the first answers before a single shopper sees them.
Where does our customer data go?
It stays in the EU. Conversations and lead records sit on European infrastructure, and nothing a shopper writes is used to train a public model.
Which languages does it answer in?
Whichever one the shopper writes in. Over forty of them, with no second bot and no translation step in between.
What does an AI agent for online shops cost?
AgentDeck starts at €250 a month for the text channels, flat, with no charge per conversation. Setup and configuration are quoted once on top, and voice calling is billed per minute. What moves the setup figure is the state of your catalogue: a shop with a clean product feed is quicker to ground than one where sizing and care details live in PDFs.
See it save
a cart.
Give us three product questions your support answers every week. We will show the agent handling them.
Book a 30‑min demo